Case STUDY #2: Mobility

Strategic Transformation and Change Management in Railway Operations Division

GOALS

A leading German public service infrastructure entity, with the mission to shape the future of rail infrastructure and to establish the foundation of today’s and tomorrow’s mobility, initiated a strategic transformation within its Operations Division, aiming to redefine operational excellence and adapt to the evolving demands of rail network management.

Redefinition of Roles

To clarify and elevate the responsibilities within the Operations Division, ensuring alignment with contemporary mobility needs.

New Operating Model

To innovate the management of all rail networks, fostering a more agile and responsive operational framework.

Functional Descriptions

To clearly articulate the responsibilities, accountabilities, and expectations for existing and newly established roles and entities within the department.

Guide and Roadmap

To provide a structured and practical approach for the seamless transition to the new operating model.

Execution Strategy

The transformation was meticulously executed through a series of strategic initiatives:

Expert Workshops

Conducting regular, multi-disciplinary workshops with operations managers from across the nation, focusing on collaborative problem-solving and outcome synthesis.

Application of Consulting Frameworks

Leveraging diverse consulting methodologies to support robust decision-making processes, ensuring the adoption of best practices in operational transformation.

Stakeholder Engagement

Facilitating continuous dialogue with change management entities and preparing comprehensive progress reports, management summaries, and presentations for key stakeholders, including the General Works Council (GBR), the board, and the steering committee, to secure endorsement and support.

 

Outcomes

Operational Role Definitions

Detailed functional descriptions for new roles and entities were established, clarifying the operational structure within the new model.

Implementation Guide and Strategic Roadmap

A pragmatic guide and a detailed roadmap were developed, outlining the steps for effective implementation of the new operating model.

Change Management Roadmap

A comprehensive strategy for change management activities was created, aimed at enhancing corporate and management culture, promoting open communication, and ensuring transparency throughout the transformation process.

A strategic and methodical approach for the organizational transformation of the Operations Division was created, supporting the organization’s commitment to operational excellence and innovation in rail network management.

numbers

The successful execution of several workshops has resulted in thorough documentation detailing the outcomes of the new strategic direction, the updated operating model, role descriptions, and guidelines for effective implementation.
  • Improved Operating Model – 70%
  • More Clear Roles & Responsibilities – 77%
  • Better Result Documentation – 85%

Workshops Executed

Satisfied Stakeholder

Paged Guidline Delivered

Funct. Decription Provided

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